Terms & Conditions

Last updated: May 2026

These Terms govern your use of Harbor CRM (the "Service") provided by Helm Digital LLC ("we", "us"). By creating an account or using the Service, you agree to these Terms.

1. The Service

Harbor CRM is a web-based customer relationship management application. We may update or improve the Service over time.

2. Your account

You must provide accurate information and keep your credentials confidential. You are responsible for activity under your account. If you create an account on behalf of an organization, you confirm you have authority to bind it.

3. Acceptable use

You must not: (a) use the Service unlawfully or fraudulently; (b) infringe intellectual property; (c) introduce malware or attempt to probe, scan, or breach security; (d) scrape or extract data without permission; (e) resell or redistribute the Service.

4. Intellectual property

Helm Digital LLC retains ownership of the Service, including software, documentation, and branding. You receive a limited, non-exclusive, non-transferable right to use the Service within your selected plan.

5. User content

You retain ownership of data you input. You grant us a limited license to host and process it solely to provide the Service.

6. Service level

We aim for high availability but do not guarantee uninterrupted or error-free performance. We disclaim all implied warranties, including merchantability and fitness for a particular purpose, to the fullest extent permitted by law.

7. Payment, billing, and refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Buyer Terms and our Refund Policy.

8. Suspension and termination

We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated policy violations. On termination, you may export your data within 30 days, after which it may be deleted.

9. Liability

To the fullest extent permitted by law, our aggregate liability is capped at the fees you paid in the 12 months prior to the claim. We exclude indirect, consequential, or special damages (including loss of profits, data, or goodwill). Nothing in these Terms excludes liability for fraud, death, or personal injury where prohibited by law.

10. Indemnity

You agree to indemnify Helm Digital LLC for claims arising from your content, unlawful use, or breach of these Terms.

11. Changes

We may update these Terms. Continued use after changes constitutes acceptance.

12. Governing law

These Terms are governed by the laws of the jurisdiction in which Helm Digital LLC is established. Disputes are subject to the exclusive jurisdiction of those courts.

13. Contact

Questions? Email dillonhelms.hd@gmail.com.